Treating Customers Fairly (TCF) underpins the heart of our business and drives all our business decisions and operational processes.  

We are committed to its delivery and as such it is embedded in our way of working.

TCF can be identified through the way we meet:

• The life cycle of our operation from the first contact with a client to contract certainty and servicing.
• In all our promotions, campaigns and marketing.
• Meeting the demands and need of our clients by delivering a bespoke personalised service to them.

We actively ensure our staff are kept up to date with TCF procedures – these are audited through our compliance processes and monitored on a regular basis through management information and reporting. This is reviewed formally on a monthly basis at board meetings.